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Call Of Duty Modern Warfare 2 Tricks, Jumps & Hidden Spot *(Part 4)*
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Customer Mania!
$21.48 Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Packed with practical insights, Customer Mania! emphasizes four critical steps:• Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people.• Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company.• Treat Employees the Right Way. Use strategies ranging from smart hiring, to training and development, to managing performance and creating a recognition culture.• Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way.From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customers. |
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Customer-Driven Project Management
$4.98 Reorganize any project for improved efficiency and quality Designed around numerous case studies, Customer-Driven Project Management, Second Edition drives home the importance of front-end customer involvement for project managers and engineers alike. Authors Bruce T. Barkley and James Saylor have added six new chapters to this edition, focusing on Internet support systems, selling the project, and a model for e-business projects. This integrated approach to Custom-Driven Project Management (CDPM) explains the new enterprise project life cycle and gives you a wide range of effective tools for developing customer-driven teams. You learn how to: * Use people involvement tools and techniques * Recognize senior management’s role in project review * Be aware of the full range of personal and professional issues * Apply definition, selection, and analysis tools and techniques *Work with project management and system development tools and techniques * More |
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Work From Home
$9.73 Buy and sell [Work From Home] at great prices. |
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Customer Mania! It's Never Too Late to Build a Customer-Focused Company
$15.98 Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania! emphasizes four critical steps:• Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people.• Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company.• Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture.• Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way.By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customer's. |
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Customer Astonishment
$12.98 Great customer relationships make the world go around. Customers give us the opportunity to apply our talents to serve them. Then, they transfer money from their bank accounts to ours so that we have the financial leverage to meet our goals. This simple, everyday economic interdependence is what business success, professional accountability, and personal prosperity are all about. In today's competitive world, a satisfied customer is no longer enough. A satisfied customer is still shopping around until you provide that WOW experience and make that WOW connection that creates customer loyalty. To do so, you must move beyond mere customer service to the new world of Customer Astonishment. To astonish is "to strike with awe and wonder." Author Darby Checketts has spent the past 14 years preparing to show you how. You will learn the principles and methods to make these secrets work for you and your team. Customer Astonishment: 10 Secrets to World-Class Customer Care explores colorful customer situations illustrating the "Power of WOW," which is needed to positively astonish those who depend on you. In turn, you will achieve your goals and prosper. This book represents the essence of what author Darby Checketts has learned and taught in customer relations, and it will help you set your own mark for world-class customer care. |
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Work Well From Home
$5.66 Buy and sell [Work Well From Home] at great prices. |
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Customer Equity
$28.98 What's a customer worth? The company that can answer this question precisely is the company with an edge in the customer-based, technology- and information-intensive economy of today. But how can an asset as intangible as customer value be measured? This timely book provides a solution: a fully developed, highly practical new marketing system for measuring and managing customer value as a financial asset-a system uniquely suited to today's rapidly changing, increasingly digital marketplace.How has the management-or mismanagement-of customer assets played into the successes, failures, at-risk status, or Cinderella stories of GM, Amazon, AOL Time Warner, FedEx, the U. S. Armed Forces, Oprah, Bluefly.com, and Harley Davidson? Drawing on these and other examples, the authors explain the strategies and tactics that make customer equity management work. They outline customer equity's three core strategies-customer acquisition, customer retention, and add-on selling-and the balance among them, and explain how the customer life cycle affects strategy and the marketing mix. Detailed, how-to chapters follow, clearly mapping out methods and practices for organizational restructuring, customer equity measurement, customer equity accounting, database management, and data analysis. Along with strategic and tactical guidance, Customer Equity provides precise metrics for evaluating a business more effectively and improving performance- the "activity-based management" of a company's marketplace. The authors present a new framework for structuring go-to-market activities that links those activities to useful metrics and allows better-informed marketing decisions.Marking a decisive move away from the traditional focus on mass marketing and brand equity, Customer Equity equips companies with the knowledge to manage customer portfolios across segments and over time, and gives marketers the means to lengthen customer life cycles, tailor the marketing mix, optimize cross-functional operations, and balance customer acquisition and retention. In doing so, Customer Equity enhances the ability of marketers, IT professionals, senior executives, and managers to make better decisions, generate higher profits, and increase shareholder wealth.Whether for its analysis of emerging marketing trends, blueprints for effective customer equity management, or practical advice and guidelines for implementing and using this new system, Customer Equity is the book companies and marketers must consult if they hope to acquire and retain the most attractive customers-and the competitive edge in today's marketplace. For more information on the topics in this book, go to the Web site www.customerequity.com.Robert C. Blattberg is a Professor at Northwestern's Kellogg Graduate School of Management in Chicago. Gary Getz is a Managing Principal at Integral, Inc. in Northern California. Jacquelyn S. Thomas is a Professor at Emory's Goizueta School of Business in Atlanta. |
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Customer Culture
$4.48 Many people have written about creating customer-centered organizations. Michael Basch actually did it--better than anyone else. He was the co-founder of Federal Express, and the VP of Sales, Marketing and Customer Service. He built the systems, created the processes and developed the culture that made FedEx the legend it still is today in customer management and support. CustomerCulture is about consciously building the customer-centered organization where every employee is focused on serving their customers for sustained, profitable growth over the long haul... and it is now available in paperback. The people and companies that are constantly customer-centered are the "evolutionary forces" that continue to grow and innovate in their neverending quest for finding better ways. This is the definition of"CustomerCulture." In this book, Basch shows how any organization--from a small dental practice to a multinational organization--can transform itself for the customer, and become more profitable along the way.Endorsed by Fred Smith, principal founder and CEO of FedEx and James Barksdale, co-founder of Netscape. |
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Quality From Customer Needs To Customer Satisfaction
$51.48 Aimed at academic and industry courses teaching Total Quality Management, this text shows how to handle the quality improvement process during all steps of a product's life cycle, from customer needs to customer satisfaction, as well as in the support process of an organization. The authors describe philosophies as well as mathods and techniques, the history as well as the future, planning and development as well as manufacturing, and quality for services as well as for goods. The text links quality with the market, productivity, logistics, and investments in a win-win strategy. The up-to-date treatment of current industry topics includes: quality in the supply process, service quality, customer satisfaction (formation, measurement, committment), and leadership for quality (improvement programs, company assessments, quality awards, and learning organizations). There is a twelve-chapter treatment of the quantitative aspects of quality and an appendix of basic statistics. |
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The Ultimate Customer Support Executive
$40.03 Buy and sell [The Ultimate Customer Support Executive] at great prices. |
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The Complete Guide To Customer Support
$20.34 Buy and sell [The Complete Guide To Customer Support] at great prices. |
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Bereavement And Support
$77.98 In the early 1970s bereavement support groups were almost unknown. However, the obvious benefits of the group process for recovery - the mutual support and understanding that helps mourners to a better outlook - has created a demand for people who can organise and facilitate these groups.; Addressing the basis and need for support groups for the bereaved, this book presents a theoretical overview, examines benefits and variety of support groups structured and unstructural, special populations and specifics for initiating, organising and running them, such as publicity. It differs from other treatments in that theory and practice are moulded into a how-to approach, with all procedures presented equally for the widest range of choices. Also included is a comprehensive book bibliography for adults, children, children's helpers and parents.; This text is intended to be of use as a resource for professionals in the field of thanatology, including psychologists, psychiatrists, gerontologists, therapists, group counsellors, hospice workers, educators, funeral home directors, home health employees, hospital staff and volunteer organisations that work with survivors. |
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At Work At Home
$22.48 More than 50 million Americans work at home ... and the work they do is as varied as the houses they live in. This fresh take on home workspaces looks at a wide range of designs that suit some unique employment needs -- from a daycare center to a dance studio. |
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Work From Home Handbook
$15.98 Make going to the office optional! Haven't you ever wished that you didn't have to waste hours in rush-hour traffic on your commute to the office? Had more time with your kids? Or simply had the luxury to go to work in your pajamas? Co-produced with USA TODAY, The Work From Home Handbook is an excellent resource for anyone who dreams of a work-from-home career. You can find the option that best suits your personal, financial and professional goals through the book's systematic, step-by-step advice. This book shows you how to: Find out where and how you work best Prepare a great proposal for your current employer Demonstrate productivity in your home office If your current employer is inflexible, this book also covers finding a new "beyond the office" job, or becoming an independent contractor. Filled with solid tips, real-life examples, practical advice and - best of all - inspiration, The Work From Home Handbook can help you transform and achieve a healthy balance in your life and career. Seventy-nine of Fortune Magazine's "100 Best Companies to Work For" last year allowed - even encouraged - employees to work from home at least 20 percent of the time. More than two thirds of all American companies offered some telework options in 2005. And the country's largest employer - the U.S. government - encourages employees to work from home "to the maximum extent possible." Don't be left behind. Find out how you can chose this career option for yourself. |
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Will Work from Home
$12.48 Escape the cube. Ditch the commute. It?s not just a dream anymore. Many people already spend 12 hours a day getting to work, working, getting home from work. Here?s some good news: thanks to advances in technology, acceptance of outsourcing, the trend towards corporate flextime, and other factors, working from home is easier than ever. Good Morning America?s Workplace Contributor Tory Johnson and consumer advocate Robyn Freedman Spizman tell readers exactly how to turn today?s cultural change to their advantage without giving up an income. Specific business plans will teach them how to: ? Take their current position home ? Find a new company whose policies will allow them to work from home ? Reseach a product they believe in, and sell it from home ? Start their own business, doing something they love, for a minimal initial investment With real-life stories, a step-by-step plan, resource guides, and lists of scams to avoid, this is the book that will help readers finally make the leap??and show them that they don?t have to give up their family, creativity, or peace of mind to earn a decent salary. |
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Home and Work
$30.98 Do you put family photos on your desk at work? Are your home and work keys on the same chain? Do you keep one all-purpose calendar for listing home and work events? Do you have separate telephone books for colleagues and friends? In Home and Work, Christena Nippert-Eng examines the intricacies and implications of how we draw the line between home and work.Arguing that relationships between the two realms range from those that are highly "integrating" to those that are highly "segmenting," Nippert-Eng examines the ways people sculpt the boundaries between home and work. With remarkable sensitivity to the symbolic value of objects and actions, Nippert-Eng explores the meaning of clothing, wallets, lunches and vacations, and the places and ways in which we engage our family, friends, and co-workers. Commuting habits are also revealing, showing how we make the transition between home and work selves though ritualized behavior like hellos and goodbyes, the consumption of food, the way we dress, our choices of routes to and from work, and our listening, working, and sleeping habits during these journeys.The ways each of us manages time, space, and people not only reflect but reinforce lives that are more "integrating" or "segmenting" at any given time. In clarifying what we take for granted, this book will leave you thinking in different ways about your life and work. |
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The Ultimate Customer Support Executive
$52.48 Down-to-earth, practical, hands-on resource written for customer support executives (and those who depend on them) who want to take their performance to the next level. |
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Customer-Driven IT
$5.98 A compelling vision of the shift in the IT landscape led by customers. Selling Points Visionary: Moschella’s analysis is smart and forward-looking. This will be an important book at the intersection of technology and business strategy Major shift: Identifies a major, but not widely understood sea change in the IT landscape: the shift from a supply to a demand-driven industry Practical: Offers ways for the industry to better work with customers to facilitate adoption of new technologies to fuel their future Diverse readership: Offers specific ways for senior managers, strategists, and investors to profit from this major shift in the information technology landscape |
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The Customer Service Activity Book
$25.48 From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of "sharing the load" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program. |
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Up Close and Personal? Customer Relationship Marketing at Work
$3.48 * Includes a new free CD-ROM * Published in association with IBM and Ogilvy Effective customer relationship marketing (CRM) is one of the most important challenges faced by the management team of a modern enterprise. In a highly competitive and demanding environment, more and more companies are seeking to establish the strategies, culture, processes and technologies that will make it just that little bit harder for customers to make a switching or even a multi-sourcing decision. Nobody can completely predict human behavior but the ideas behind CRM are certainly designed to ensure the best chance of success. CRM remains the biggest revolution yet in marketing, the power of new technology having swept it to the forefront of management thinking. Although based on apparently simple ideas involving keeping in touch and responding to customer contacts, many companies still shy away from the awesome task of building a relationship with thousands, or even millions, of people. As customers become increasingly sophisticated in their expectations, the diversity and range of products and services on offer gets even wider. So how can you ensure that your product or service is their preferred choice, and, importantly, that it continues to be? Do customers become confused by too extensive a choice? Will people welcome a close relationship with their suppliers or will they find it over-intrusive and an invasion of privacy? Database technology of different kinds can facilitate a range of relationship marketing techniques. The important issues for modern enterprises, large and small, are to understand the why, what, how, when and where of using them. "Up Close and Personal?" provides important andpractical new insights into effective customer relationship marketing by looking in depth at: * Strategies, policies and plans; * Measuring the impact; * Segmentation; * The implementation program; * Customer loyalty and continuity; * Transparent marketing, customer value and process management; * Customer knowledge management; * Technical systems and data management; * Managing good and bad customers * Establishing ROI and satisfying the Board This second edition has been fully updated throughout and contains new material on data management, key performance indicators and benefit analysis. It also comes with a free CD-ROM containing a diagnostic tool to enable you to determine how well your enterprise might be positioned to take forward a new CRM initiative. Based on worldwide research into CRM supported by IBM, Up Close and Personal? brings together the work of four leading experts in the field: Gamble, Stone, Woodcock and Foss provide a combination of marketing theory, practical guidance, case studies and implementation techniques, while emphasizing the need for constant re-evaluation. It is clear that businesses that develop closer relationships with their customers can compete better. However, these relationships cannot be built overnight. The capabiliti... |
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The Complete Guide to Customer Support
$25.48 Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide tThe Complete Guide to Customer Support shows you how to maintain a quality staff, choose the technology that's right for your business, mesh multiple types of support, evaluate your operation, and more. |
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Customer Experience Management
$28.48 In Customer Experience Management, renowned consultant and marketing thinker Bernd Schmitt follows up on his groundbreaking book Experiential Marketing by introducing a new and visionary approach to marketing called customer experience management (CEM). In this book, Schmitt demonstrates how to put his CEM framework to work in any organization to spur growth, increase revenues, and transform the image of your company and its brands. From retail buying to telephone orders, from marketing communications to online shopping, every customer touch-point offers companies an opportunity to maximize the customer experience and establish a bond that will never be broken. Customer Experience Management introduces the five-step CEM process, a comprehensive tool for connecting with customers at every touch-point. This revolutionary marketing guide provides cases of successful CEM implementations in a wide variety of consumer and B2B industries, including pharmaceuticals, electronics, beauty and cosmetics, telecommunications, beverages, financial services, and even the nonprofit sector. A must-read for senior executives, marketing managers, and anyone who wants to drive growth, increase income, and spur organizational change, Customer Experience Management demonstrates the power of collecting truly relevant customer information, developing and implementing winning strategies, and measuring their results. |
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Customer Service/Home Networki
$34.83 Buy and sell [Customer Service/Home Networki] at great prices. |
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The Customer Learning Curve
$5.48 The Customer Learning Curve examines every aspect of selling a product or service from the customer?s point of view. It enables you to take an integrated, customer-centered approach and help move the customer through the learning curve more effectively. It helps you cope with too many choices, deal effectively with disruption, make midcourse corrections, assess the progress of a new product or service, and assist top management in making good choices. Companies need a strong model for understanding customers, but their approach is often piecemeal because each department focuses on a different component ? technology, price, service, communications, and distribution. This book starts with the premise that a company?s most important marketing process is the one that goes on in the customer?s mind. From the customers? perspective, the company?s division of labor is irrelevant: The mental process of learning about, deciding to buy, purchasing, and using a product or service is a single continuum. That continuum is the Customer Learning Curve (CLC), that ranges from customers having a need (but perhaps not even knowing it) to being loyal -- repeat users. The CLC is a proven model, grounded in years of research and consulting with business-to-business and consumer goods companies-companies that have consistently achieved breakthrough results from their CLC-guided marketing efforts. This book will give you the information you need to join these marketing success stories and make the CLC work for your business. |
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Customer Service In an Instant
$10.98 As most corporate giants and small businesses alike have realized, service--both online and off--is a critical concern for surviving and thriving in today's fast-paced, quick-changing, and high-tech environment. One study shows that it costs six times more to gain a new customer than to retain a current one. Customer Service In An Instant will help the reader learn how to create and project a winning service attitude in the often stress-filled environment of work, discover powerful actions they can take to increase customer loyalty and retention, and apply time-tested techniques for dealing with difficult customers and coworkers. Filled with real world, practical advice gathered from Fortune 500 companies, small businesses, and entrepreneurs around the world, Customer Service In An Instant is a must read for anyone whose job involves frequent contact with external or internal customers by telephone, e-mail, or in person. Readers will learn the essential skills they need to create the kind of service partnerships that lead to both satisfied customers and staff including: * Using technology to create customer closeness. * Winning loyalty points by taking service initiative. * Understanding customers' core concerns. * Learning the most powerful two sentences in customer service. |
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When Mama Comes Home From Work
$8.31 Buy and sell [When Mama Comes Home From Work] at great prices. |
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Capturing Customer Equity
$5.48 One of the most important new concepts in marketing is customer equity—here's the essential information you need to create and manage it! This book presents thought-provoking, cutting-edge writing on customer equity management. The editors and contributing authors are top international marketing researchers who share their expertise in this new area of marketing research and practice. Capturing Customer Equity: Moving from Products to Markets is designed to enable academics to chart out future research directions and to help marketers to apply recently developed frameworks to the creation and management of customer equity in domestic and international markets. Handy charts, tables, and figures make complex information easy to access and understand. Capturing Customer Equity: Moving from Products to Markets is divided into five chapters: Developing Relationship Equity in International Markets This chapter delves into the realm of relationship marketing to define the term relationship equity and presents strategies for enhancing relationship equity in international markets via personal relationships as well as consistent processes and outcomes. This chapter, written by the editors and their partner Arun Sharma, also looks at specific implications for relationship marketing theory and practice in international markets. Dimension and Implementation Drivers of Customer Equity Management (CEM)—Conceptual Framework, Qualitative Evidence, and Preliminary Results of a Quantitative Study This chapter explores theoretical considerations as well as qualitative and quantitative research applying confirmatory factor analysis. It identifies three important dimensions of Customer Equity Management (CEM)—analytical, strategic, and operational—as well as three types of CEM implementation drivers, which represent determinants of the three CEM dimensions. Authors Manfred Bruhn, Dominik Georgi, and Karsten Hadwich present the measures they've developed for the CEM dimensions and drivers. These measures provide valuable help to practitioners and academics who need to understand how to manage and implement systematic customer equity management. A Network-Based Approach to Customer Equity Management This chapter, by René Algesheimer and Florian von Wangenheim, moves beyond the dyadic relationship marketing concept to present a theoretical framework for extending current thinking on customer equity towards the network perspective. Based on the current literature in social work, this chapter examines the characteristics that are likely to be powerful predictors of a customer's network value. Practical implications are highlighted, and directions for further research are suggested. Strategies for Maximizing Customer Equity of Low Lifetime Value Customers The management of customer equity has become a major issue for many firms. This chapter examines strategies designed to assist firms in their relationships with customers who have low lifetim... |
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Customer Data Integration
$28.98 "Customers are the heart of any business. But we can't succeed if we develop only one talk addressed to the 'average customer.' Instead we must know each customer and build our individual engagements with that knowledge. If Customer Relationship Management (CRM) is going to work, it calls for skills in Customer Data Integration (CDI). This is the best book that I have seen on the subject. Jill Dyché is to be complimented for her thoroughness in interviewing executives and presenting CDI." -Philip Kotler, S. C. Johnson Distinguished Professor of International Marketing Kellogg School of Management, Northwestern University "In this world of killer competition, hanging on to existing customers is critical to survival. Jill Dyché's new book makes that job a lot easier than it has been." -Jack Trout, author, Differentiate or Die "Jill and Evan have not only written the definitive work on Customer Data Integration, they've made the business case for it. This book offers sound advice to business people in search of innovative ways to bring data together about customers-their most important asset-while at the same time giving IT some practical tips for implementing CDI and MDM the right way." -Wayne Eckerson, The Data Warehousing Institute author of Performance Dashboards: Measuring, Monitoring, and Managing Your Business Whatever business you're in, you're ultimately in the customer business. No matter what your product, customers pay the bills. But the strategic importance of customer relationships hasn't brought companies much closer to a single, authoritative view of their customers. Written from both business and technicalperspectives, Customer Data Integration shows companies how to deliver an accurate, holistic, and long-term understanding of their customers through CDI. |
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Customer Relationship Management (CRM)
$65.98 Forward-looking organizations are investing in customer relationship management (CRM) technology to support the adoption of more customer centric strategies. Results have been mixed. The importance of CRM for the long term success of organizations, coupled with the skewed and incomplete understanding of it by industry, makes it a topic worthy of detailed investigation. Marketing academics too have investigated CRM from varying viewpoints and found that there has been little deliberate attempt to consolidate the conceptualizations into a holistic understanding. This is important given the nascent and evolving nature of CRM. This book takes a holistic look at the emerging issues and trends in CRM, including the effect of computer software and the accompanying new management processes on organizations, and the dynamics of the alignment of marketing, sales and services, and all other functions responsible for delivering customers a satisfying experience. In order to understand CRM better a content analysis of more than a hundred articles and documents from academic and industry sources was undertaken. Results show that there is a lack of holistic thinking and discussion of CRM in both academics and industry which is required to understand how the people, process, and technology in CRM impact each other to affect successful implementation. This book is addressed to both practitioners in a wide range of industries involved in CRM implementation and adoption efforts as well as researchers in CRM. |
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Exceeding Customer Expectations
$19.48 What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nation’s #1 car rental company. Drawing upon the time-tested strategies that have propelled Enterprise from a single location in St. Louis into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPECTATIONS reveals how to:• Actively seek out unsatisfied customers and quickly turn them into loyal fans • Hire smart people and train them from the ground up•Develop methods to reduce costs and add value for your customers in every interaction.• Grow your business by rewarding employees with financial incentives, forming strong partnerships, and focusing on the long-term • Thrive during tough economic times by bringing new advantages to the market• Cultivate a fun and friendly workplace where teamwork rulesIn EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: “Take care of your customers and employees first, and the profits will follow.” Winning customer loyalty is like running a marathon–not a 100-yard dash. By mastering this principle, Enterprise has earned not only record profits, but also received numerous awards for customer service and earned an enviable reputation as one of the world’s best companies to work for. EXCEEDING CUSTOMER EXPECTATIONS imparts timeless lessons on satisfying both customers and employees that you can put to use right away, no matter what your business or industry. |
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Fulfilling Customer Needs
$4.48 An outstanding practical guide to capacity management —a detailed blueprint for organizational excellence and maximum customer satisfaction. Being competitive in today's marketplace means understanding the customer's expectations and providing products and services on target —the first time, every time. This book shows how to use the knowledge and skills of capacity management to do just that, with a systematic presentation of the principles and tools needed to manage resources and operational capacity effectively. Beginning with techniques for hearing and answering the "voice of the customer," the book explores the essentials of capacity planning, from work flows and scheduling to cost estimating and budgeting. Next is an in-depth examination of resource management —how to make the most of materials and supplies, facilities and equipment, operations layout design, and more —plus a complete methodology for process capacity planning and control. Finally, all of these elements are combined in an integrated model for optimizing the performance of the organization. Written to guide managers and production staff through the capacity planning and management process on a day-to-day basis, this book is an invaluable aid in transforming theory into real-world results. |
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Who Cares? Improving Public Schools Through Relationships and Customer Service
$13.48 Who Cares? is a call to arms for all proponents of public schools: administrators, teachers, support staff, and unions. It encourages schools to focus on the most important "R" of all-relationships. Many advocate the importance of relationships in a school, but few articulate how to systematically address it. Who Cares? offers hope with real world customer service examples and practices that have been implemented in one public school district in the battle to win back students. Readers can expect to find a variety of tools and resources, including: . Customer service ideas for all staff members (secretaries, coaches, bus drivers, custodians, cooks) . Home visits best practice checklist (K-12) . 29 ways for teachers to WOW parents and administrators . 10 of the best customer service practices borrowed from the business world and applied to public education An intentional focus on customer service, relationships, and making connections will not only positively impact the culture of your school, but will also result in improved academic achievement. |
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Finding Your Perfect Work (Working from Home)
$3.48 Finding Your Perfect Work (Working from Home) by Paul Edwards, and Sarah Edwards Published in 1996 by Tarcher |
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When God is a Customer
$31.48 How is it that this woman's breasts glimmer so clearly through her saree? Can't you guess, my friends? What are they but rays from the crescents left by the nails of her lover pressing her in his passion, rays now luminous as the moonlight of a summer night?These South Indian devotional poems show the dramatic use of erotic language to express a religious vision. Written by men during the fifteenth to eighteenth century, the poems adopt a female voice, the voice of a courtesan addressing her customer. That customer, it turns out, is the deity, whom the courtesan teases for his infidelities and cajoles into paying her more money. Brazen, autonomous, fully at home in her body, she merges her worldly knowledge with the deity's transcendent power in the act of making love.This volume is the first substantial collection in English of these Telugu writings, which are still part of the standard repertoire of songs used by classical South Indian dancers. A foreword provides context for the poems, investigating their religious, cultural, and historical significance. Explored, too, are the attempts to contain their explicit eroticism by various apologetic and rationalizing devices.The translators, who are poets as well as highly respected scholars, render the poems with intelligence and tenderness. Unusual for their combination of overt eroticism and devotion to God, these poems are a delight to read. |
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The Work-at-Home Sourcebook
$15.98 This indispensable directory contains information not found in any other book on the subject. The Work-at-Home Sourcebook is the only book available which gives specific information for finding, applying for, and getting home work with AT&T, J. C. Penney, and more than 1,000 other companies that routinely hire qualified home workers. Contact information, job descriptions and requirements, and details on pay and benefits are included. Other chapters cover handicrafts, franchises, telecommuting, learning how to work at home, and ideas for businesses that can be started from home with a minimal investment. All information has been updated, and over 150 new opportunities are included. |
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Happy at Home, Happy at Work
$9.98 Do you want to be happy at home and at work? Thriving workplaces have employees who are happy in thriving relationships and marriages. Whether at home or at work, qualities such as commitment, cooperation, courtesy, helpfulness, truthfulness, trustworthiness, and more set the foundation for making wise choices. The core of this practical book is appreciating and implementing the words and actions that demonstrate these character strengths. These traits have the power to increase happiness and productivity in your life when you implement them effectively. Creating happiness is possible, and it then travels from home to work and back again. |
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Quality From Customer Needs To Customer Satisfaction
$35.82 Buy and sell [Quality From Customer Needs To Customer Satisfaction] at great prices. |
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Funeral Home Customer Service A-Z
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