Apr
27
work from home customer support
By
Call Of Duty Modern Warfare 2 Tricks, Jumps & Hidden Spot *(Part 4)*
|
Other End of the Line (Widescreen)
$4.97 Studio: Tcfhe/mgm Release Date: 03/31/2009 Rating: Pg13... |
|
Medialink - Wireless N Router - 802.11n - 150 Mbps - 2.4 Ghz - NEW Design w/ Internal Antenna
$40.95 Medialink - Wireless N Broadband Router - 150 Mbps - 2.4 Ghz - 802.11nThis router is the perfect solution for adding a wireless network to your home or business. It fully complies with wireless standards and is guaranteed to work with any manufacturer's 2.4Ghz wireless adapter and most manufacturers' DSL/Cable modem. (May not be compatible with some Satellite modems including HughesNet)Specificati... |
|
Sling Media Slingbox PRO-HD SB300-100
$299.99 Take your entire HD home theater with you wherever you go with the Slingbox PRO-HD. Connect to multiple A/V devices and tune into your favorite TV shows, sporting events, and special programming in stunning, true-to-life 1080i high definition. The PRO-HD gives you the same features and ease of use as the Slingbox SOLO, plus a high-quality HD viewing experience-anywhere in the world. Easily connect... |
|
Ooma Telo Free Home Phone Service
$183.00 Ooma VOIP Telo offers VOIP service for those homes that have access to DSL - Cable - Broadband Internet Service. Using VOIP (Voice Over Internet Protocol) and an optional Ooma Handset you can make phone calls across the United States for virtually free. International calls cost pennies. The base station interprets calls from the handset to your Internet service and calls are transmitted over Inter... |
|
BlueAnt Supertooth 3 Bluetooth Hands-Free Speakerphone (Black)
$64.99 BlueAnt Supertooth 3 Bluetooth Handsfree Speaker Black The BlueAnt Supertooth 3 handsfree speakerphone provides a safer, legal alternative to talking on your cell phone while you drive. Voice prompts provide assistance to help you connect the device with your phone and upload your address book. The Supertooth 3 announces the name or ID of the caller when the phone rings - just say 'OK' to accept t... |
|
Treat Me Like a Customer: Using Lessons from Work to Succeed in Life
$3.98 Be As Successful at Home As You Are at WorkSo many professionals work non-stop to secure the next rung on the corporate ladder. Why then do they struggle to enjoy their success even at the peak of their career? According to entrepreneur Louis Upkins, by using a simple customer-service principle, you can learn how to be just as successful at home as you are at work. Fulfill your calling as a parent and spouse by treating those closest to you as well as you would treat your customers.Powerful stories and clear, practical teaching help leaders at every level reorder their priorities and bring their lives back into balance. You will learn: * How to balance the demands of work and home * What your loved ones really want * How to regain trust and build integrity * Why a good fight isn't the end of the world * How to protect your family from competition By applying these and other tactics explained by Upkins, you will reconnect with your family and experience the same success at home that you enjoy at work. |
|
Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
$3.98 Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In "Customer Mania ," Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania emphasizes four critical steps: - Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. - Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. - Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture. - Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way. By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, "Customer Mania " is a vital tool for enhancing their experience -- and their customer's. |
|
Data Mining Techniques: For Marketing, Sales, and Customer Support
$5.48 Who will remain a loyal customer and who won't? What kind of marketing approach is most likely to increase sales? What can customer buying patterns tell us about improving our inventory control? What type of credit approval process will work best for us and our customers? The answers to these and all your crucial business questions lie buried in your company's information systems. This book supplies you with powerful tools for mining them. Data Mining Techniques thoroughly acquaints you with the new generation of data mining tools and techniques and shows you how to use them to make better business decisions. One of the first practical guides to mining business data, it describes techniques for detecting customer behavior patterns useful in formulating marketing, sales, and customer support strategies. While database analysts will find more than enough technical information to satisfy their curiosity, technically savvy business and marketing managers will find the coverage eminently accessible. Here's your chance to learn all about: * How leading companies across North America are using data mining to beat the competition * How each tool works, and how to pick the right one for the job * Seven powerful techniques -cluster detection, memory-based reasoning, market basket analysis, genetic algorithms, link analysis, decision trees, and neural nets * How to prepare data sources for data mining, and how to evaluate and use the results you get Data Mining Techniques shows you how to quickly and easily tap the gold mine of business solutions lying dormant in your information systems. |
|
The Laws of Choice: Predicting Customer Behavior
$3.98 How do customers decide what products and brands to buy? With the rise of sophisticated advertising and marketing research methods in this century, business leaders have spent billions of dollars attempting to answer this perplexing question. Occasionally, analysts emerge with suggestive trends, but ultimately with little hard evidence to support any definitive "laws" of customer choice. Now, in this much-anticipated major work, Eric Marder reveals how universal patterns in survey responses lead not only to general principles in marketing but to empirically verifiable laws of human nature itself. Drawing on forty years of applying his pioneering experimental design techniques to marketing research surveys, Marder presents a global theory of choice behavior, supported by original data reported here for the first time from thousands of massive real-life experiments based on millions of interviews. His dramatic findings about pricing, optimal marketing tactics, product evaluation, the relative role of product and image, and advertising effectiveness will make this book required reading for the entire marketing community. Of special interest to social scientists and survey research practitioners will be Marder's powerful research designs and techniques, including the unbounded write-in scale for measuring desirability (attitude) and his methodological analyses of the relationships among beliefs (perceptions), desires, choice, and behavior. In the Preface, he writes: "At the core of the theory are three laws of choice behavior the Law of Congruence, the Law of Primacy, and the Law of Persistence. These laws are both general and self-evident. At first glance, they are so self-evident that you might say: 'I have known this all along.' My reply is: 'Of course you have known it all along. But there is a difference between knowing and knowing, between the passive knowing that allows us to persist in actions that are inconsistent with what we know, and the active knowing that helps us change the way we do things.' I believe that knowing the laws of choice behavior-really knowing them -- changes the way we do things. My crass but stringent criterion has been that a good theory should enable someone equipped with it to make more money than someone who isn't. I believe my theory has passed this test." |
|
ItaMed IBS2000SM Maxar LumboSacral Support Work Belt
$60.68 Provides excellent support and comfort to the abdominal and lumbosacral areas. This standard industrialstyle lumbosacral support is 8 wide and has four plastic stays. Back pocket for optional removable moldable insert to increase stability and support to the lower back. Two additional side pulls for precise fit and tension adjustment. Made with standard breathable mesh and attached suspenders. Size: M. Recommended for those who:. Have a great deal of physical activity at work or at home. Lift and move heavy objects. Spend long hours driving or have a job that lacks movement. Suffer from or have ever experienced lower back pain osteochondrosis or lumbago or have undergone surgery on the lower section of the spine. Additional Recommended Products:. ItaMed Elastic DuoAdjustable Back Support Gabrialla Elastic Abdominal Binder Standard ItaMed Abdominal/Back Support. Conditions:. Back pain osteochondrosis lumbago surgery on the lower section of the spine physical activities in extreme weather conditions lifting and moving heavy objects excessive physical activities. |
|
Branded Customer Service: The New Competitive Edge
$28.57 According to this turgid primer, service with a smile is no longer enough. With today's glut of interchangeable commodities and cynical consumers, every aspect of customer service must reinforce the brand image promulgated by the marketing department. Thus, employees of Fabulous Freddie's gas stations try to work the word "fabulous" into every conversation with customers, while Abercrombie and Fitch hires college-age salespeople who look like their catalogue models. CNBC commentator Barlow, author of A Complaint Is a Gift, and consulting colleague Stewart, regale readers with anecdotes about snippy, sullen, ignorant sales associates who undermine brand loyalty and, worse, waiters and customer service reps whose carefully scripted cheerfulness and solicitude leave customers with a sour aftertaste of inauthenticity. Their ideal, derived from complexity theory conceits about the self-organizing behavior of flocking birds, is to get the typical high-turnover, minimum-wage service worker so imbued with the brand's essence that it emerges in spontaneous, emotionally real encounters in which "service representatives and customers dance together in brand space." Their suggestions include lots of human resources exercises in which employees ponder and internalize the brand messages expressed in advertising, as well as acting lessons, penmanship instruction, "personal image and professional presence training," humor classes, seminars in reading body language, and exhortations to "live the brand" at work and at home. A case study of a makeover of a Bahamas resort, in which employees were instructed to translate the hotel's marketing themes into the local island patois and create their own posters, dances and songs about them, gives readers a good sense of the book's softly totalitarian approach to customer service. |
|
Customer Loyalty Pyramid
$51.48 The vast majority of American companies have little awareness or knowledge of how their organizations must change strategically to improve their customers' loyalty and assessment of value. As customers increasingly perceive a sameness of products and services among companies, an intense focus on customer retention and lifetime value will differentiate successful organizations from others. Lowenstein develops concepts and approaches that enable company executives, managers, and staff to create a dynamic, proactive corporate commitment to customer advocacy and loyalty. Moving past previous how-to-do-it books on customers, Lowenstein identifies the abilities and processes by which companies can achieve the new paradigms related to customer loyalty.The Seven S Framework, a management concept developed by Tom Peters and Robert Waterman while at McKinsey and Company, is combined with the author's own Customer Loyalty PyramidDSM to form the basis of this new, invaluable work. The concepts are innovative, and the applications are real-world. |
|
Customer Service Skills for Success
$97.79 "Not the Same Old Customer Service Textbook" "Customer Service: Skills for Success" uses a variety of activities and example to gain and hold readers' interest while providing additional insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The fifth edition of "Customer Service: Skills for Success" contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers and case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented. For users of previous editions, you will note a streamlined approach where we have combined material from several previous chapters. If you need the chapters on Time and Stress Management, they can be found on our Web site, www.mhhe.com/customerservice, along with many new activities, case studies, and other support material. |
|
ItaMed IBS1000S XL Maxar LumboSacral Support Work Belt
$47.18 Provides excellent support and comfort to the abdominal and lumbosacral areas. This economy industrialstyle lumbosacral support is 8 wide and has six plastic stays. Front and back pockets with removable moldable inserts provide increased stability and support to the lower back. Two additional side pulls for precision fit and tension adjustment. Made with standard breathable mesh. Size: XL. Recommended for those who:. Have a great deal of physical activity at work or at home. Lift and move heavy objects spend long hours driving suffer from or have ever experienced lower back pain or osteochondrosis or have undergone surgery on the lower section of the spine. Additional Recommended Products:. ItaMed Elastic CrissCross Back Support Gabrialla Elastic Abdominal Binder Standard ItaMed Elastic Abdominal Binder (12 ). Conditions:. Back pain abdominal pain osteochondrosis lumbago surgery on the lower section of the spine excessive physical activities . |
|
ItaMed IBS1000S 2XL Maxar LumboSacral Support Work Belt
$47.18 Provides excellent support and comfort to the abdominal and lumbosacral areas. This economy industrialstyle lumbosacral support is 8 wide and has six plastic stays. Front and back pockets with removable moldable inserts provide increased stability and support to the lower back. Two additional side pulls for precision fit and tension adjustment. Made with standard breathable mesh. Size: 2XL. Recommended for those who:. Have a great deal of physical activity at work or at home. Lift and move heavy objects spend long hours driving suffer from or have ever experienced lower back pain or osteochondrosis or have undergone surgery on the lower section of the spine. Additional Recommended Products:. ItaMed Elastic CrissCross Back Support Gabrialla Elastic Abdominal Binder Standard ItaMed Elastic Abdominal Binder (12 ). Conditions:. Back pain abdominal pain osteochondrosis lumbago surgery on the lower section of the spine excessive physical activities . |
|
ItaMed IBS1000S L Maxar LumboSacral Support Work Belt
$47.18 Provides excellent support and comfort to the abdominal and lumbosacral areas. This economy industrialstyle lumbosacral support is 8 wide and has six plastic stays. Front and back pockets with removable moldable inserts provide increased stability and support to the lower back. Two additional side pulls for precision fit and tension adjustment. Made with standard breathable mesh. Size: L. Recommended for those who:. Have a great deal of physical activity at work or at home. Lift and move heavy objects spend long hours driving suffer from or have ever experienced lower back pain or osteochondrosis or have undergone surgery on the lower section of the spine. Additional Recommended Products:. ItaMed Elastic CrissCross Back Support Gabrialla Elastic Abdominal Binder Standard ItaMed Elastic Abdominal Binder (12 ). Conditions:. Back pain abdominal pain osteochondrosis lumbago surgery on the lower section of the spine excessive physical activities . |
|
ItaMed IBS1000S S Maxar LumboSacral Support Work Belt
$47.18 Provides excellent support and comfort to the abdominal and lumbosacral areas. This economy industrialstyle lumbosacral support is 8 wide and has four plastic stays. Front and back pockets with removable moldable inserts provide increased stability and support to the lower back. Two additional side pulls for precision fit and tension adjustment. Made with standard breathable mesh. Size: S. Recommended for those who:. Have a great deal of physical activity at work or at home. Lift and move heavy objects spend long hours driving suffer from or have ever experienced lower back pain or osteochondrosis or have undergone surgery on the lower section of the spine. Additional Recommended Products:. ItaMed Elastic CrissCross Back Support Gabrialla Elastic Abdominal Binder Standard ItaMed Elastic Abdominal Binder (12 ). Conditions:. Back pain abdominal pain osteochondrosis lumbago surgery on the lower section of the spine excessive physical activities . |
|
Customer Relationship Management (Crm)
$51.32 Forward-looking organizations are investing in customer relationship management (CRM) technology to support the adoption of more customer centric strategies. Results have been mixed. The importance of CRM for the long term success of organizations, coupled with the skewed and incomplete understanding of it by industry, makes it a topic worthy of detailed investigation. Marketing academics too have investigated CRM from varying viewpoints and found that there has been little deliberate attempt to consolidate the conceptualizations into a holistic understanding. This is important given the nascent and evolving nature of CRM. This book takes a holistic look at the emerging issues and trends in CRM, including the effect of computer software and the accompanying new management processes on organizations, and the dynamics of the alignment of marketing, sales and services, and all other functions responsible for delivering customers a satisfying experience. In order to understand CRM better a content analysis of more than a hundred articles and documents from academic and industry sources was undertaken. Results show that there is a lack of holistic thinking and discussion of CRM in both academics and industry which is required to understand how the people, process, and technology in CRM impact each other to affect successful implementation. This book is addressed to both practitioners in a wide range of industries involved in CRM implementation and adoption efforts as well as researchers in CRM. |
|
ItaMed IBS2000S 2X Maxar LumboSacral Support Work Belt
$60.68 Provides excellent support and comfort to the abdominal and lumbosacral areas. This standard industrialstyle lumbosacral support is 8 wide and has six plastic stays. Back pocket for optional removable moldable insert to increase stability and support to the lower back. Two additional side pulls for precise fit and tension adjustment. Made with standard breathable mesh and attached suspenders. Size: 2XL. Recommended for those who:. Have a great deal of physical activity at work or at home. Lift and move heavy objects. Spend long hours driving or have a job that lacks movement. Suffer from or have ever experienced lower back pain osteochondrosis or lumbago or have undergone surgery on the lower section of the spine. Additional Recommended Products:. ItaMed Elastic DuoAdjustable Back Support Gabrialla Elastic Abdominal Binder Standard ItaMed Abdominal/Back Support. Conditions:. Back pain osteochondrosis lumbago surgery on the lower section of the spine physical activities in extreme weather conditions lifting and moving heavy objects excessive physical activities. |
|
ItaMed IBS2000S S Maxar LumboSacral Support Work Belt
$60.68 Provides excellent support and comfort to the abdominal and lumbosacral areas. This standard industrialstyle lumbosacral support is 8 wide and has four plastic stays. Back pocket for optional removable moldable insert to increase stability and support to the lower back. Two additional side pulls for precise fit and tension adjustment. Made with standard breathable mesh and attached suspenders. Size: S. Recommended for those who:. Have a great deal of physical activity at work or at home. Lift and move heavy objects. Spend long hours driving or have a job that lacks movement. Suffer from or have ever experienced lower back pain osteochondrosis or lumbago or have undergone surgery on the lower section of the spine. Additional Recommended Products:. ItaMed Elastic DuoAdjustable Back Support Gabrialla Elastic Abdominal Binder Standard ItaMed Abdominal/Back Support. Conditions:. Back pain osteochondrosis lumbago surgery on the lower section of the spine physical activities in extreme weather conditions lifting and moving heavy objects excessive physical activities. |
|
ItaMed IBS2000S XL Maxar LumboSacral Support Work Belt
$60.68 Provides excellent support and comfort to the abdominal and lumbosacral areas. This standard industrialstyle lumbosacral support is 8 wide and has six plastic stays. Back pocket for optional removable moldable insert to increase stability and support to the lower back. Two additional side pulls for precise fit and tension adjustment. Made with standard breathable mesh and attached suspenders. Size: XL. Recommended for those who:. Have a great deal of physical activity at work or at home. Lift and move heavy objects. Spend long hours driving or have a job that lacks movement. Suffer from or have ever experienced lower back pain osteochondrosis or lumbago or have undergone surgery on the lower section of the spine. Additional Recommended Products:. ItaMed Elastic DuoAdjustable Back Support Gabrialla Elastic Abdominal Binder Standard ItaMed Abdominal/Back Support. Conditions:. Back pain osteochondrosis lumbago surgery on the lower section of the spine physical activities in extreme weather conditions lifting and moving heavy objects excessive physical activities. |
|
ItaMed IBS2000S L Maxar LumboSacral Support Work Belt
$60.68 Provides excellent support and comfort to the abdominal and lumbosacral areas. This standard industrialstyle lumbosacral support is 8 wide and has six plastic stays. Back pocket for optional removable moldable insert to increase stability and support to the lower back. Two additional side pulls for precise fit and tension adjustment. Made with standard breathable mesh and attached suspenders. Size: L. Recommended for those who:. Have a great deal of physical activity at work or at home. Lift and move heavy objects. Spend long hours driving or have a job that lacks movement. Suffer from or have ever experienced lower back pain osteochondrosis or lumbago or have undergone surgery on the lower section of the spine. Additional Recommended Products:. ItaMed Elastic DuoAdjustable Back Support Gabrialla Elastic Abdominal Binder Standard ItaMed Abdominal/Back Support. Conditions:. Back pain osteochondrosis lumbago surgery on the lower section of the spine physical activities in extreme weather conditions lifting and moving heavy objects excessive physical activities. |
|
Customer Astonishment: 10 Secrets to World-Class Customer Care
$4.48 Great customer relationships make the world go around. Customers give us the opportunity to apply our talents to serve them. Then, they transfer money from their bank accounts to ours so that we have the financial leverage to meet our goals. This simple, everyday economic interdependence is what business success, professional accountability, and personal prosperity are all about. In today's competitive world, a satisfied customer is no longer enough. A satisfied customer is still shopping around until you provide that WOW experience and make that WOW connection that creates customer loyalty. To do so, you must move beyond mere customer service to the new world of Customer Astonishment. To astonish is "to strike with awe and wonder." Author Darby Checketts has spent the past 14 years preparing to show you how. You will learn the principles and methods to make these secrets work for you and your team. Discover the "Power of WOW," which is necessary to positively astonish those who depend on you. Set your own mark for world-class customer care. |
|
Strategy from the Outside in: Profiting from Customer Value
$24.96 Praise for "Strategy from the Outside In" "Throughout P&G's long history, we have focused on the four customer value imperatives outlined in this excellent book--and are as committed to them today as ever. This is essential reading for leaders focused on making a positive difference in the world and, as a direct result, delivering growth for both the near and long term." --Robert A. McDonald, Chairman, President, and CEO, The Procter & Gamble Company ""Strategy from the Outside In" is thought-provoking, practical, and full of ideas on how to strengthen your company's customer value proposition." --Tom Lynch, CEO, Tyco Electronics Corporation "American Express's success has rested largely on our ability to focus on our customers and adapt to their changing needs over the past 160 years. "Strategy from the Outside In" is an insightful book with practical advice about how to do just that." --Jud Linville, President and CEO Consumer Services, American Express "An in-depth look into the basic premise of what, in my view, makes successful business. Certainly worth reading once and then once every year to remind all of us what keeps us in business. For marketers, a great benchmark to help focus on how to add value most effectively." --Geert van Kuyck, Executive Vice President and Chief Marketing Officer, Royal Philips Electronics "Sam Walton said 'there's only one boss--the customer'. At Walmart we try to stay focused on that every day. But how? "Strategy from the Outside In" provides a blueprint for how to build a trusted brand based on consistently providing superior value to customers." --Stephen Quinn, Chief Marketing Officer, Walmart "Getting your company to organize around what customers value most sounds easy in theory, but it's very hard to do consistently well. Day and Moorman provide a thoughtful, realistic, and actionable blueprint for delivering the most value to your most valuable customers." --Beth Comstock, Chief Marketing Officer, GE "Only a few books can really help marketing professionals make a difference in their organization. "Strategy from the Outside In" falls into this category. Creating superior customer value is or should be a priority of all marketers. Here, Day and Moorman provide a clear path for delivering on such value. Most important, their work is based on the real-world successes (and failures) of organizations which they have studied." --Dennis Dunlap, CEO, American Marketing Association ""Strategy from the Outside In" offers a refreshing reminder that answers to managers' most pressing questions always start by looking outside the organization and meeting consumer needs better than the other guys It provides a combination of solid evidence and user-friendly frameworks that can be put to use immediately. A must-read not only for today's cha |
|
Customer Relationship Management: Concepts and Technologies
$56.78 This definitive textbook explains what CRM is, the benefits it delivers, the contexts in which it is used, how it can be implemented and how CRM technologies can be deployed to support customer management strategies and objectives. It also looks comprehensively at how CRM can be used throughout the customer life-cycle stages of customer acquisition, retention and development and how the management disciplines- marketing, sales, IT, change management, human resource, customer service, accounting, and strategic management are implicated in this. This completely revised edition also includes: - A Tutor Resource pack available to instructors who adopt this text - Case examples illustrating CRM in practice - Screenshots of CRM software applications and reviews of technology applications deployed in marketing, sales and customer service Student readers will enjoy the logical structure, easy accessibility and case illustrations. Managers will appreciate the book's freedom from CRM vendor and consultant bias and the independent guidance it provides to those involved in CRM programs and system implementations. This second edition has been completely revised and updated with eight new chapters. - A Tutor Resource pack available to instructors who adopt this text - Case examples illustrating CRM in practice - Screenshots of CRM software applications and reviews of technology applications deployed in marketing, sales and customer service |
|
The Work at Home Sourcebook
$16.82 This indispensable directory contains information not found in any other book on the subject. The Work-at-Home Sourcebook is the only book available which gives specific information for finding, applying for, and getting home work with AT&T, J. C. Penney, and more than 1,000 other companies that routinely hire qualified home workers. Contact information, job descriptions and requirements, and details on pay and benefits are included. Other chapters cover handicrafts, franchises, telecommuting, learning how to work at home, and ideas for businesses that can be started from home with a minimal investment. All information has been updated, and over 150 new opportunities are included. |
|
The Work-At-Home Sourcebook
$3.48 This indispensable directory contains information not found in any other book on the subject. The Work-at-Home Sourcebook is the only book available which gives specific information for finding, applying for, and getting home work with AT&T, J. C. Penney, and more than 1,000 other companies that routinely hire qualified home workers. Contact information, job descriptions and requirements, and details on pay and benefits are included. Other chapters cover handicrafts, franchises, telecommuting, learning how to work at home, and ideas for businesses that can be started from home with a minimal investment. All information has been updated, and over 150 new opportunities are included. |
|
Customer Knowledge Management: Improving Customer Relationship Through Knowledge Application
$88.98 Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management. The theoretical part comprises several approaches to knowledge, its transfer and the barriers to be overcome when sharing knowledge. This is followed by a description of CRM and CKM (Customer Knowledge Management), outlining how crucial their successful use is. The practical part explores on the one hand the dependence on knowledge and on the other hand its availability for a good customer relationship. It includes a case study that investigates both the administrative and the operational area of a concrete company. The survey results are then discussed in detail, key success factors identified and mistakes pointed out. After this critical analysis, final recommendations are given that every company can benefit from. |
|
The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
$17.25 In our service economy, the most important asset is tough to quantify: a company's relationship with its customers. In this must-read examination of customer relations, Claes Fornell draws out a blueprint for understanding this fact of modern business and reveals the unheralded value of customer satisfaction. Drawing on the results of a massive survey of American consumer satisfaction and including examples from companies like Home Depot and UPS, Fornell explains how to quantify and increase the value of a firm's customer relationships--what he calls the Customer Asset. Arguing that exceeding a customer's expectations is risky, and increasing customer complaints can actually be a good thing, his conclusions about outreach strategy are bold and often surprising. |
|
Work at Home Now: The No-Nonsense Guide to Finding Your Perfect Home-Based Job, Avoiding Scams, and Making a Great Living
$13.16 Many legitimate home-based jobs and projects can be found online, but trustworthy guidance is scarce. Worse, with a 56-to-1 scam ratio in work-at-home ads, the terrain is a minefield of fraud. Nevertheless, customer service agents, researchers, test scorers, tutors, writers, and concierges are just a few of the many people regularly hired to work from home. A growing number of Fortune 500 companies, including UnitedHealth Group, American Express, and Northrop Grumman, also hire home-based personnel. In "Work at Home Now," you'll learn: * The top insider tips on good and bad Google search terms. * How to find the "needles in the haystack" on Craigslist, Indeed, Monster, CareerBuilder, and other big sites. * Where the real jobs for mystery shoppers, transcriptionists, and similar part-time specialties can be found. * Scam-spotting tips that even law enforcement doesn't know. Including interviews with hiring managers and successfu |
|
So You Want to Work from Home Without Leaving Your Current Job: Business Essentials for Working Remotely
$28.47 The idea of working remotely from home is being embraced by more and more professionals who want to be closer to family, eliminate a long commute, and create a more flexible schedule. "So You Want to Work from Home Without Leaving Your Current Job" shares step-by-step guidance that will help anyone create a work life that others will envy. Fran Szabo relies on more than thirty years of experience in business management at Fortune 100 companies in order to provide an essential resource for anyone looking to work from home without leaving their current employment. While providing techniques that make working from home successful for both the employer and the employee, Szabo assists employees in determining if working from home is the right decision, shares methods to help gain a manager's support, offers ways to make the home office productive, and provides suggestions that assist remote workers in improving productivity and lowering stress. For anyone interested in achieving better life balance and improving their contributions to their company, this guidebook presents a vital road map that will help employees and business owners attain long-term success, happiness, and professional goals-all while working from home. |
|
So You Want to Work from Home Without Leaving Your Current Job: Business Essentials for Working Remotely
$18.6 The idea of working remotely from home is being embraced by more and more professionals who want to be closer to family, eliminate a long commute, and create a more flexible schedule. "So You Want to Work from Home Without Leaving Your Current Job" shares step-by-step guidance that will help anyone create a work life that others will envy. Fran Szabo relies on more than thirty years of experience in business management at Fortune 100 companies in order to provide an essential resource for anyone looking to work from home without leaving their current employment. While providing techniques that make working from home successful for both the employer and the employee, Szabo assists employees in determining if working from home is the right decision, shares methods to help gain a manager's support, offers ways to make the home office productive, and provides suggestions that assist remote workers in improving productivity and lowering stress. For anyone interested in achieving better life balance and improving their contributions to their company, this guidebook presents a vital road map that will help employees and business owners attain long-term success, happiness, and professional goals-all while working from home. |
|
Contextual Design: Defining Customer-Centered Systems
$86.94 This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations. Contextual Design enables you to + gather detailed data about how people work and use systems + develop a coherent picture of a whole customer population + generate systems designs from a knowledge of customer work + diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions |
|
At Work at Home: Design Ideas for Your Home Workplace
$3.98 More than 50 million Americans work at home ... and the work they do is as varied as the houses they live in. This fresh take on home workspaces looks at a wide range of designs that suit some unique employment needs -- from a daycare center to a dance studio. |
|
The Customer's Way
$23.94 Two friends, David and Marty, sit down for an average cup of joe at their local coffee shop. But their conversation is far from average and changes their lives and methods of doing business forever. Use the secrets of The Customer's Way and improve your business now Discover your customer's wants, meet your customer's needs, and keep your customer for life |
|
Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today's Families
$19.44 From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain. |
|
Will Work from Home: Earn the Cash--Without the Commute
$3.98 Escape the cube. Ditch the commute. Itas not just a dream anymore. Many people already spend 12 hours a day getting to work, working, getting home from work. Hereas some good news: thanks to advances in technology, acceptance of outsourcing, the trend towards corporate flextime, and other factors, working from home is easier than ever. "Good Morning America"as Workplace Contributor Tory Johnson and consumer advocate Robyn Freedman Spizman tell readers exactly how to turn todayas cultural change to their advantage without giving up an income. Specific business plans will teach them how to: a Take their current position home a Find a new company whose policies will allow them to work from home a Reseach a product they believe in, and sell it from home a Start their own business, doing something they love, for a minimal initial investment With real-life stories, a step-by-step plan, resource guides, and lists of scams to avoid, this is the book that will help readers finally make the leapaaand show them that they donat have to give up their family, creativity, or peace of mind to earn a decent salary. |
|
Live/Work: Working at Home, Living at Work
$3.48 "We need more inspiration, more solutions, and a new vision for what is possible when combining living and working environments. . . . This wonderful book is the first step."--from the foreword by Sarah Susanka In the same format as Abrams' successful "Living Large in Small Spaces," "Live/ Work" is filled with innovative and inspired ideas for incorporating work into the home. The author profiles thirty live/work environments and their owners, who share solutions for everything from design problems to meeting the conflicting emotional demands of work and leisure. The profiles include houses designed from the ground up to shelter businesses; renovated lofts and recycled spaces; offices and studios cleverly tucked away in backyards or above cafes and galleries; and residences designed to be earth-friendly. Their styles range from traditional to modern, but the balance struck between life and work is completely natural throughout. This is a book about design that answers everyday needs vital to a rewarding life at home as well as at work. |
|
Managing the Customer Experience: Turning Customers Into Advocates
$36.61 Manage customer experiences to the level where they can't imagine wanting to do business with anyone but you. Customer satisfaction is no longer enough. Satisfied customers are not necessarily loyal customers. Truly loyal customers can't imagine doing business with anyone else. They are your best advertising because they become advocates for your company. If you know anyone who drives a Harley Davidson or flies Virgin Atlantic Business Class, you have probably heard them tell you, how great those companies are. Why? Because those companies have managed to turn satisfied customers into advocates by managing the customer's experience. It is no longer enough to provide outstanding customer service; now you must create an experience that differentiates the organization from the myriad of other choices available. Companies that manage to do this create a customer experience that is consistent, differentiated and valuable. To do this they use all aspects of the business, marketing, operations and human resources to work together to deliver the brand to the customer. |
|
Breakthrough Customer Service: Best Practices of Leaders in Customer Support
$4.48 Praise for Mike Russill, Vice-President, Retail, Sunoco Inc. Catherine Neville, President, Quality Management Institute Dan Plashkes, President, S& P Data Philip C. Brown, Senior Vice-President, Telebanking and Alternate Channels, Bank of Montreal Brenda Anderson, Executive Director, International Customer Service Association J.A. Sinex, III, Manager, Global Integrated Services Team, External Affairs, DuPont Breakthrough Customer Service Best Practices of Leaders in Customer Support "An impressive array of experts and industry winners provide a virtual road map through the major changes necessary to achieve real breakthrough customer service. A must-read for those determined to make great customer service a competitive edge " "Breakthrough Customer Service scores a direct hit on how to differentiate a business through strategic customer service." "If companies implemented just a few of the great ideas found in this book, they would enjoy world-class leadership positions not only in their own industry, but across all industries." "A stimulating look across industries and channels, the way customers actually experience service, and a very useful way to identify breakthrough opportunities." "A great management tool, it provides real-world examples and effective solutions that can be applied to your business." "This book is must reading for companies that want to be more competitive. It provides businesses with thought-provoking solutions to consider in their quest for superior results." |
|
The Customer Learning Curve: Creating Profits from Marketing Chaos
$34 The Customer Learning Curve examines every aspect of selling a product or service from the customeras point of view. It enables you to take an integrated, customer-centered approach and help move the customer through the learning curve more effectively. It helps you cope with too many choices, deal effectively with disruption, make midcourse corrections, assess the progress of a new product or service, and assist top management in making good choices. Companies need a strong model for understanding customers, but their approach is often piecemeal because each department focuses on a different component a technology, price, service, communications, and distribution. This book starts with the premise that a companyas most important marketing process is the one that goes on in the customeras mind. From the customersa perspective, the companyas division of labor is irrelevant: The mental process of learning about, deciding to buy, purchasing, and using a product or service is a single continuum. That continuum is the Customer Learning Curve (CLC), that ranges from customers having a need (but perhaps not even knowing it) to being loyal -- repeat users. The CLC is a proven model, grounded in years of research and consulting with business-to-business and consumer goods companies-companies that have consistently achieved breakthrough results from their CLC-guided marketing efforts. This book will give you the information you need to join these marketing success stories and make the CLC work for your business. |
|
Customer Data Integration: Reaching a Single Version of the Truth
$30.05 "Customers are the heart of any business. But we can't succeed if we develop only one talk addressed to the 'average customer.' Instead we must know each customer and build our individual engagements with that knowledge. If Customer Relationship Management (CRM) is going to work, it calls for skills in Customer Data Integration (CDI). This is the best book that I have seen on the subject. Jill DychA(c) is to be complimented for her thoroughness in interviewing executives and presenting CDI." -Philip Kotler, S. C. Johnson Distinguished Professor of International Marketing Kellogg School of Management, Northwestern University "In this world of killer competition, hanging on to existing customers is critical to survival. Jill DychA(c)'s new book makes that job a lot easier than it has been." -Jack Trout, author, Differentiate or Die "Jill and Evan have not only written the definitive work on Customer Data Integration, they've made the business case for it. This book offers sound advice to business people in search of innovative ways to bring data together about customers-their most important asset-while at the same time giving IT some practical tips for implementing CDI and MDM the right way." -Wayne Eckerson, The Data Warehousing Institute author of Performance Dashboards: Measuring, Monitoring, and Managing Your Business Whatever business you're in, you're ultimately in the customer business. No matter what your product, customers pay the bills. But the strategic importance of customer relationships hasn't brought companies much closer to a single, authoritative view of their customers. Written from both business and technicalperspectives, "Customer Data Integration" shows companies how to deliver an accurate, holistic, and long-term understanding of their customers through CDI. |
|
Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback
$20.27 Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. "Pay Attention " paves the way. Your company wins when you: Understand Customer Expectations Embrace and implement The RATER Factors Define who you are and what you offer Become E.T.D.B.W. (Easy To Do Business With) Connect with your audience in all mediums React appropriately and respond immediately to customer feedback Recover sincerely when things go wrong All you need is to "Pay Attention |
|
Social Support, Social Integration, and Stress at Work
$72.01 As the demands of today's working life increase, the amount of stress and related health problems experienced by workers are rising accordingly. This often results in people "collapsing under the pressure": about 50-60% of absenteeism and the related health costs in the EU are accounted for by the effects of stress experienced at the workplace, making it the greatest work-related health problem of our time. This book focuses on some of the protective factors which may help to alleviate work-related stressors and strains: social support and social integration at the workplace. By integrating previous research and new empirical findings from a cross-sectional study conducted with workers in trade and industry, we show how these two variables affect the experience of work stressors and strains and, consequently, job satisfaction and well-being at the workplace. Implications for pedagogic-psychological interventions at the workplace are derived with the aim of giving interested employers and employees alike theoretical and practical guidelines on how to reduce job stress and its negative consequences by making use of the protective function of social resources at the workplace. |
|
The Home Maker
$28.76 1924. The Home Maker is as relevant today as when it first appeared. It tells the story of Evangeline Knapp, the perfect, compulsive housekeeper, whose husband, Lester, is a poet and a dreamer. Suddenly, through a nearly fatal accident, their roles are reversed: Lester is confined to home in a wheelchair and his wife must work to support the family. The changes that take place between husband and wife, parents and children, are both fascinating and poignant. See other titles by this author available from Kessinger Publishing. |
